Buyer's FAQs - Clearing Up Common Questions
What is your company's specialization?
We specialize in trading used & unused spare parts for a wide range of industrial & marine automation, including control system, plc, pcb, drives, power equipment, and more.
Are your used spare parts in good condition?
Yes, all our used spare parts undergo a rigorous quality control process to ensure they are in excellent working condition before being made available for sale.
How do I search for a specific spare part on your website?
Our website features a user-friendly search function. Simply enter the name, model, or part number of the spare part you need, and our system will display the relevant results.
How do you ensure the authenticity of the spare parts you sell?
We have established strong relationships with reliable suppliers and thoroughly inspect each spare part for authenticity and quality. We source our inventory from reputable sources to ensure genuine products.
Can I request a specific used spare part that is not listed on your website?
Absolutely! We encourage customers to reach out to us if they have specific requirements. Our team will make every effort to assist you in finding the desired spare part.
What shipping options do you offer and how long does it take?
We offer various shipping options, including standard and express delivery. Mostly, we prefer using DHL for our shipments. The shipping time depends on your location. During the checkout process, you will be provided with estimated delivery times.
What payment methods do you accept?
We accept various payment methods, including paypal, bank transfers, credit/debit cards, and online payment platforms. The available options will be displayed during the checkout process on our website.
Can I return or exchange a spare part if it doesn't fit my machinery?
We have a comprehensive return and exchange policy. If you receive a spare part that doesn't fit, please contact our customer support within a specified timeframe, and we will guide you through the return or exchange process.
What is your Money Back Guarantee?
Our Money Back Guarantee ensures that if you are not satisfied with your purchase, you can request a refund within a specified timeframe.
How do I request a refund?
To request a refund, please contact our customer support team. They will guide you through the refund process and provide any necessary forms or instructions. Please check the refund policy for clarification.
How can I contact your customer support team for further assistance?
You can reach our customer support team by using the contact information provided on our website. We offer email, phone, whatsapp and live chat support during our business hours.