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Buyer's FAQs - Clearing Up Common Questions

What is your company's specialization? +

We specialize in trading used & unused spare parts for a wide range of industrial & marine automation, including control system, PLC, PCB, drives, power equipment, and more.

Are your used spare parts in good condition? +

Yes, all our used spare parts undergo thorough inspection and testing to ensure they meet our quality standards before being offered for sale.

How do I search for a specific spare part on your website? +

You can use our search bar at the top of the page, browse by category, or use the advanced search filters to find specific parts by manufacturer, model number, or specifications.

How do you ensure the authenticity of the spare parts you sell? +

We source parts only from reputable suppliers and verify authenticity through serial numbers, manufacturer documentation, and our technical team's expertise.

Can I request a specific used spare part that is not listed on your website? +

Absolutely! You can contact our parts request team with the details of what you need, and we'll search our network to locate it for you.

What is your return policy? +

We offer a 30-day return policy for unused parts in original condition. Used parts may be returned within 14 days if they don't match the described condition.

Do you offer international shipping? +

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept? +

We accept all major credit cards, PayPal, bank transfers, and for qualified businesses, we offer net payment terms.

Do you provide technical support for the parts you sell? +

Yes, our technical team can provide basic installation guidance and specifications for all parts we sell.

How can I verify compatibility of a part with my equipment? +

You can provide your equipment model number to our team, and we'll verify compatibility or suggest suitable alternatives.

Do you offer quantity discounts? +

Yes, we offer volume discounts for bulk purchases. Please contact our sales team for customized quotes on large orders.

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