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At Auto2mation, we strive to provide efficient and reliable shipping services to our customers worldwide. Please read the following information regarding our shipping policy:

Shipping Options

We offer various shipping options for each country, and the methods and costs are clearly indicated on all quotations. Our official logistics partners are FedEx and DHL, renowned for their extensive delivery networks and time-definite solutions to over 200+ countries and territories worldwide. For specific services available in your country, please visit the FedEx and DHL websites. On rare occasions, we may use alternative carriers for logistical or operational reasons.

Processing and Delivery

Stock items are typically shipped from our warehouses within 24 hours of payment confirmation. Delivery times are specified on all quotations, and we provide several options, including Next Day Delivery to many locations. We also offer time-definite and Saturday deliveries to meet your requirements. Once your item(s) have been shipped, we will send you a Shipment Notification email containing the carrier's name and a tracking number with a link to their website, allowing you to track your package.

Express Delivery

Understanding the impact and cost of equipment breakdowns, we provide worldwide express delivery for all our products. Through our network of preferred partner warehouses and distribution centers, we offer a unique and efficient service across the globe.

Arrange Your Own Shipping

If you prefer to arrange your own shipping, you have the option to do so. However, please note that there may be a charge for packing and handling. To use your own shipping company, please contact our sales team with your account details and the desired service level, and we will assist you accordingly. It is important to highlight that we do not accept responsibility or liability for any loss or damage during transit if you choose your own carrier. It is your responsibility to resolve any issues directly with your shipping company.

Local Customs Charges

Please be aware that any charges related to the import of goods into your country, such as local taxes and customs duties, are your responsibility. We do not accept responsibility or liability for these charges. It is crucial that you comply with the requirements and regulations of your country regarding customs fees.

Order Status and Issues

If you have not received your order or if there are any concerns, please consider the following:

Missing or Delayed Order: Delivery usually takes 1-4 working days from the receipt of payment, depending on the chosen delivery option. In case of a delay or longer delivery time, we will notify you promptly. If you believe your item has been lost or delayed, please contact us for further assistance.

Item Temporarily Out of Stock: If an item is temporarily out of stock but we expect to receive new stock within a reasonable time, we will hold your order and dispatch the item as soon as it becomes available.

Item Unavailable: In the event that an item becomes unavailable or is discontinued by the manufacturer, rendering us unable to fulfill your order, we will contact you promptly. If we are unable to provide a suitable alternative or fulfill your order, we will issue an immediate refund if your payment has already been processed.

Payment Declined or Not Received: If we encounter any issues processing your payment, we will contact you to provide details and request that you update your card or bank information in your account as necessary.

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Buyer's FAQs - Clearing Up Common Questions

• What is your company's specialization?
  We specialize in trading used & unused spare parts for a wide range of industrial & marine automation, including control system, plc, pcb, drives, power equipment, and more.
• Are your used spare parts in good condition?
  Yes, all our used spare parts undergo a rigorous quality control process to ensure they are in excellent working condition before being made available for sale.
• How do I search for a specific spare part on your website?
  Our website features a user-friendly search function. Simply enter the name, model, or part number of the spare part you need, and our system will display the relevant results.
• How do you ensure the authenticity of the spare parts you sell?
  We have established strong relationships with reliable suppliers and thoroughly inspect each spare part for authenticity and quality. We source our inventory from reputable sources to ensure genuine products.
• Can I request a specific used spare part that is not listed on your website?
  Absolutely! We encourage customers to reach out to us if they have specific requirements. Our team will make every effort to assist you in finding the desired spare part.
• What shipping options do you offer and how long does it take?
  We offer various shipping options, including standard and express delivery. Mostly, we prefer using DHL for our shipments. The shipping time depends on your location. During the checkout process, you will be provided with estimated delivery times.
• What payment methods do you accept?
  We accept various payment methods, including paypal, bank transfers, credit/debit cards, and online payment platforms. The available options will be displayed during the checkout process on our website.
• Can I return or exchange a spare part if it doesn't fit my machinery?
  We have a comprehensive return and exchange policy. If you receive a spare part that doesn't fit, please contact our customer support within a specified timeframe, and we will guide you through the return or exchange process.
• What is your Money Back Guarantee?
  Our Money Back Guarantee ensures that if you are not satisfied with your purchase, you can request a refund within a specified timeframe.
• How do I request a refund?
  To request a refund, please contact our customer support team. They will guide you through the refund process and provide any necessary forms or instructions. Please check the refund policy for clarification.
• How can I contact your customer support team for further assistance?
  You can reach our customer support team by using the contact information provided on our website. We offer email, phone, whatsapp and live chat support during our business hours.